Welcome to your new Southside condominium.
Included in this book is information that will answer questions you may have about living in a condominium, the Southside development in general, and your particular Southside unit.
In the event of an emergency, such as a loss of heating, water leakage or any urgent deficiency that could cause damage or harm, please contact the concierge immediately.
In the event that the concierge is not available you should contact the emergency service department of the appropriate utility and/or the Property Manager by way of this emergency number.
For all medical emergencies, call 911.
Please address all in-suite Tarion deficiency claims and warranty items to our Homeowner Car Representative.
More information on Homeowner Care is set out in Part E.Homeowner Care Office
Malibu Investments Inc. is the developer of Southside under the name Tippett Developments Inc. and have sold your condominium unit to you.
If you have any questions for Malibu, please contact them at Malibu Investments Inc.Malibu Investments Inc.
The condominium’s Board of Directors is responsible for enforcing the Declaration, By-laws and Rules of the condominium as well as general affairs and owner concerns in the building. The Board will consist of owners who volunteer and are elected during the turnover meeting, which will be held approximately two months after the building is registered.
To contact the Board of Directors, please send all correspondence through the Property Manager.Board of Directors
The term “condominium” typically refers to a form of legal ownership, rather than a particular type of building. Condominiums are most often thought of as high-rise residential buildings, but they can also be townhouse complexes, low-rise residential buildings and even commercial complexes.
Condominium ownership consists of two parts. The first part is a collection of private dwellings called “units”. Each unit is owned by and registered in the name of the purchaser of the unit. The second part consists of the “common elements” of the building that may include lobbies, hallways, elevators, recreational facilities, walkways, gardens, etc. Common elements may also include structural elements and mechanical and electrical services. The ownership of these common elements is shared amongst all the individual unit owners, as is the cost of their operation, maintenance and ongoing replacement.
Each unit owner has an undivided interest in the common elements of the building. This undivided interest is usually expressed as a percentage equal to the size or value of the unit in question compared to the total size or value of all of the units in the condominium. This percentage determines your ownership percentage in the common elements as well as the monthly fees that you must pay towards their upkeep and renewal.
There are four basic steps to registering your condominium and closing your purchase.
Step 1: Occupancy (Interim Closing)
You first take possession or “occupancy” of your unit when it is ready to be occupied. Prior to this time we will have notified you of your Confirmed Occupancy Date and you will have attended your Pre-Delivery Inspection (PDI) (more on this later). At the time you take occupancy of your unit it is most likely that the condominium will not yet have been “registered” (more on that later), so we cannot transfer legal title of your unit to you (as the title has not yet been created).
So, instead of paying us the balance of your purchase price, you are required to pay a monthly Occupancy Fee (similar to rent), which consists of three elements:
Approximately five to ten days prior to your Occupancy Date, we will provide your solicitor with the specific calculation of the above amounts, and you will provide us (again through the solicitors) with a series of postdated cheques.
Please note that your “Occupancy Date” is not the same as your move-in date. Your Occupancy Date is the date on which your Interim Closing takes place, an action involving your and our solicitors, while your move-in date is the date you actually move in to your unit.
Step 2: Condominium Registration
A condominium is formally created when it is “registered” with the provincial registry or land titles office. Once all the units and common elements within the building are “substantially completed” (a technical term certified by our architects), the condominium registration process begins. This process is initiated when we submit plans and paperwork to the proper governmental authorities. The condominium’s Declaration and Description are ultimately registered in the Land Titles Office, following approval of these documents by the authorities.
At the time the condominium is “registered” the one property that existed before registration is legally divided into individual condominium units plus the common elements. Because no title has yet transferred to any individual purchaser, at this point we still own the property, although we now own it in the form of individual condominium units (together with the common elements), rather than one undivided property.
It is our responsibility to manage the condominium registration process, and we will notify you within 30 days of registration. The entire process may take several months following your Occupancy (Interim Closing).
Step 3: Unit Transfer (Final Closing)
The Unit Transfer Date, or Final Closing Date, is the date upon which you receive title to your unit, and occurs approximately four weeks after the condominium has been registered. We will give your solicitor notice of the actual Unit Transfer Date. All units in the building typically close on the same Unit Transfer Date.
On the Unit Transfer Date, your purchase and sale transaction with us is “closed”. The closing is based on a statement of adjustments that our lawyers prepare. This Statement of Adjustments accounts for outstanding occupancy fees, realty taxes, warranty fees etc. as provided for in your sales contract. At this time, your lawyer will receive a deed/transfer of title to your home (for ultimate registration), in exchange for your payment of the outstanding balance of the purchase price. This outstanding balance can either come from a final cash payment or from a bank that is providing you with your mortgage.
It is your responsibility to make all arrangements with your bank and lawyer and be prepared to close your purchase on the Unit Transfer Date. Any post-dated interim occupancy cheques recorded and not cashed will be voided on this day.
Step 4: Turnover
Once the unit transfers have taken place, a Board of Directors, elected by and generally made up of the individual condominium owners and occupiers, takes responsibility for the management of the corporation’s business affairs. There is usually a Turnover Meeting where this transfer of responsibility (from us to the newly elected Board) takes place. This turnover meeting typically happens a couple of months after the Unit Transfer Date.
When you purchase a condominium, you own your unit, as well as the specific percentage allocated to the unit of the common elements. The boundaries of each individual unit and the percentage of common elements you own may vary from condominium to condominium, depending on how they are specified in the condominium’s governing documents. The boundaries of your condominium unit are an important consideration, particularly if you plan to undertake any alterations or renovations. The unit typically includes any equipment, systems, finishes, etc. that are contained only in the individual unit.
Components of building systems that serve more than one unit, such as structural elements and mechanical and electrical services, are often considered part of the common elements, particularly when they are located outside of the unit boundaries specified in the condominium’s governing documents.
There may be some parts of the condominium complex that are called “exclusive use common elements.” They are outside the unit boundaries, but for the exclusive use of the owner of a particular unit. Balconies and terraces are common examples of exclusive use common elements. While these spaces are exclusive to your use, there may be restrictions on how and when you can use them.
Your condominium documents will spell out your unit boundaries, what are considered common elements, and what are considered exclusive use common elements.
Every condominium is governed by its own set of rules, regulations and by-laws. These are necessary to ensure that condominiums are properly operated and maintained, and also to define the rights and obligations of the individual owners. With respect to the latter, condominiums may have restrictions regarding the number of occupants per unit, pets, noise, parking, and when certain amenities may be used.
Many condominiums have rules concerning the alteration of the unit space or its appearance. For example, Southside’s rules limit what colour of blinds you may install in your unit, and what you can store on your balcony, in order to maintain a consistent look of the exterior of the building.
The rules of your condominium are outlined in the condominium’s governing documents, principally the Declaration and Disclosure Statement. Drafts of these two documents were provided to you upon your original purchase, and the final form will be provided to your solicitor as part of your closing process.
If you have questions or are uncertain of these condominium rules and regulations, contact your solicitor or the Property Manager.
Unit owners pay a monthly condominium fee to cover their portion of the operating expenses of the common elements. A portion of this fee is allocated to the Reserve Fund that is created to ensure that there are sufficient funds available for major repairs and replacements over the life of the building. Condominium fees are typically calculated based on the annual operating cost of the entire condominium, and then multiplied by each unit’s percentage ownership.
Condominium fees may include:
What is, and is not, included in a condominium’s monthly fees should be clearly outlined in the operating budget. For the first year of the condominium’s operation, you should refer to the Budget contained in the Disclosure Documents that we provide to you and your lawyer at closing. This budget formed the basis of the condominium fees that your Property Manager will be collecting from you for the first year.
For subsequent years your Board of Directors, working with your Property Manager, determines the annual condominium budget. As an owner you get to approve this budget at the Annual General Meeting of the condominium.
Condominium fees are neither optional nor negotiable. For example, unit owners are required to pay a share toward the care and upkeep of amenities such as fitness rooms, regardless of whether they plan to actually use such amenities. Unit owners cannot withhold payment of their condominium fees if they are displeased with the Board of Directors, the Property Manager or other unit owners. In Ontario, the condominium corporation can register a lien on your unit if you do not pay your share of the common expenses. This means the corporation may have the right to sell your unit to recover the money it is owed. At a minimum, all the costs that the corporation has incurred to collect your fees will be charged back to you, with interest.
Most condominiums corporations contract out the day-to-day operations of the condominium to a property management company (“Property Manager”) under the direction of the condominium’s Board of Directors. The cleaning of common areas; payment of common element utility bills; operation and maintenance of the domestic hot water and heating and air-conditioning systems; snow and garbage removal; and the collection of monthly maintenance fees typically fall under the jurisdiction of the Property Manager.
There are usually limits on the Property Manager’s authority. For example, anything that requires a major expenditure, or an expenditure not accounted for in the annual budget, may have to be approved by the Board of Directors. The Property Manager is also not responsible for items or operational problems within individual units, unless they are related to the common elements (e.g. heating systems, roofs, windows, exterior walls).
You as the condominium unit owner are responsible for some maintenance duties, and the condominium corporation is responsible for others.
Maintenance duties for the unit owner typically include:
Maintenance duties for the condominium corporation typically include:
Sometimes the responsibility for maintenance and repair can be shared. For example, a heating and air conditioning (HVAC) system may be part of the common elements, but the unit owner may be responsible for some tasks such as changing filters.
Please contact the Property Manager if you have any questions about your maintenance responsibilities.
Your condominium’s Declaration and By-laws will be provided to your solicitor after the condominium is registered and will be held by the Property Manager.
Many condominium purchasers purchase their unit as an investment with the intent to rent it out. While most condominium corporations allow owners to rent their units to third parties, there are typically a number of steps that owners must take before doing so. These requirements are available from the Property Manager, but at a minimum typically include completing a Tenant Information Form, as the Property Manager must always be aware of who is living in the unit and their contact information must be available to the Property Manager in the event of an emergency.
Southside Residences at Gramercy Park consists of two towers, 15 storeys and 17 storeys, connected by a six-storey podium that surrounds an expansive private courtyard. In particular, the development is comprised of the following:
The residential lobby is located off of Tippett Road. There are six residential elevators, and one visitor/commercial elevator serving the building as follows:
|Elevator 7||P1 to Ground|
|Elevators 1, 2, 3||P2 to Floor 15 East Elevator|
|Elevators 4, 5, 6||P2 to Floor 17 West Elevator|
Southside residents have access to the following amenities:
Indoor Amenities Ground Floor
Indoor Amenities 2nd Floor
The guest suite is located on the 2nd floor on the east side of the building and can be booked through the concierge. The terms and costs of renting the guest suite will be set by the Board of Directors.
Resident Vehicle Parking
Resident parking is located on Levels P1 and P2, beyond the visitor and commercial parking which is located on P1. Only residents with parking garage remotes will be able to open the garage doors to the residential parking.
To access the underground parking, you must enter off the shared driveway between 31 Tippett Road and Gramercy Park (525 Wilson Ave.) to the ramp at the east end of the building.
Visitor Vehicle Parking
There are 44 visitor parking spaces located on P1, two parking spaces are strictly reserved for EV charging vehicles. These visitor spaces are clearly marked for this use. The board of directors will establish rules and regulations to ensure there is no misuse of all visitor spaces, including by residents.
To gain access to the parking garage, visitors must use the intercom located on the island in the shared driveway directly in front of the main entrance of 31 Tippett Road. There are two intercoms, (one for Gramercy Park and one for Southside Condos), to contact concierge who will open the garage door. Once inside and parked, visitors must use the visitor elevator located at the north west corner of the garage to go outside to street level and into the main lobby of the building. Once a parking pass has been obtained from concierge it must be visible on the dash inside the vehicle.
Resident Bicycle Parking
A large bicycle storage room equipped with vertical, horizontal and stacked bicycle racks, purchased by suite owners, is located at the south side of the P1 parking garage. This room is accessed by a fob.
Visitor Bicycle Parking
There are two short term visitor bicycle parking rooms located on the ground level and accessible at the front of the building from the outside on both the east and west sides of the lobby entrance.
Please note that it will be strictly prohibited to bring bikes through the lobby, corridors, elevators and public areas of the building.
The first-year budget makes provision for concierge services 24 hours a day, 7 days a week.
With your safety in mind, we have included the following security features in Southside:
Notwithstanding the security features above, building security ultimately relies on resident vigilance. Always watch whether someone is entering the building behind you, and remain at the garage door entrance until the door is closed to ensure no one gains access this way. Finally, do not let in unidentified persons by way of the telephone-entry system.
Southside is equipped with a recycling system that allows easy separation at each floor of garbage, compost and dry recyclables. With the push of a button at your floor’s garbage chute door, the system directs the disposed items to the proper bins located in the garbage room.
It is imperative that you use this system properly, in order not to cross contaminate the separated bins and defeat the purpose of this recycling facility. Instructions on how the system works are posted in the garbage/recycling room on each floor.
In consideration of your neighbours, please do not dispose of garbage or recycling between 10:00 pm and 8:00 am.
This section addresses typical questions from new condominium owners, and provides some tips on maintaining your unit and its components. Should you have more detailed questions about any of the items listed, or questions about other aspects of your unit, please contact your Property Manager directly.
The heating and cooling for your unit is supplied by an energy efficient fan coil system located in the suite. Heating and cooling are controlled by setting the desired temperature on your wall mounted thermostat(s).
If your heating or air conditioning is not working, check the circuit breaker in your electrical panel (see D.1.4 below). If the breaker is off or "tripped", switch it on. If it is on, switch it off for 30 seconds and then switch it back on. If the fan coil does not start working, please contact the Property Manager.
Your heating and cooling system will work most effectively if you keep the following points in mind:
Please also note that the air conditioning system in the building is designed to provide internal unit temperatures of 24 ºC (to a maximum of 6-7 ºC below outside temperatures).
Setting temperatures below this level in the summertime may cause the system to become unbalanced and negatively affect air conditioning throughout the building.
The ventilation for your unit is supplied by way of an energy recovery ventilator (ERV), which brings fresh air directly into your unit from the outside. The ERV will run on a continuous basis at low speed. Increased ventilation is automatically activated when the bathroom fan is switched on. Please note that the bathroom fan has a timer with three settings and will switch off after 20, 40 or 60 minutes of use.
Individual shut-off valves control the water flow to sinks, the dishwasher, the washing machine and the toilet in your unit. In the event of a leak with any of these, the first step you should take is to interrupt the water supply by turning off the appropriate shut-off valve. We strongly recommend testing all shut-off valves upon your occupancy. It is good practice to shut off the water supply to the washing machine when it is not in use.
The supply of water to your unit generally is controlled by a main shut-off valve located in either your kitchen or bathroom. Any leaks beyond the individual fixtures or appliances as discussed above should be immediately stopped by turning off these valves.
Low-flush and low-flow plumbing fixtures have been installed in your unit as part of the building’s sustainability features.
Your electrical panel contains individual breakers that control separate circuits. These breakers are marked to help you identify which breaker controls which appliances, outlets or other services. If any electrical service in your suite is not working, you should first check your electrical panel. If you do not know the location of your panel, or do not feel comfortable with how breakers function, please ask the Property Manager to give you a demonstration.
Your unit is equipped with wall fixtures in the bathrooms and ceiling light fixtures in your entrance way and/or hallways, and track lighting over the kitchen. We do not supply dining room fixtures as this is a personal decor decision.
Lighting in living room, bedroom and den areas achieved by floor or table lamps that you plug into switched receptacles, i.e. outlets that are activated by wall switches. If you notice a light switch that does not appear to turn on any light, its likely function is to activate one of the plugs in that room.
Your unit is equipped with individual electricity and water sub-meters. Carma Billing Services Inc. will remotely read your meters and bill you directly for electricity and water consumed in your unit. At the PDI you would have completed the Carma Utility Services form for utility billing. We submit this completed registration form directly to Carma to set up your account.
For more information on metering in your unit and billing, please contact:Carma Submetering and Billing Solutions
Please note that you are responsible to initiate telephone, cable, and internet services. Bell and Rogers offer a range of bundled services for you to choose from. Promotional deals exclusive to Southside purchasers were provided.
User guides and warranty information for these appliances are located in the respective units.
If there is a problem with one of your appliances when you move in, it may be because it has not been properly hooked up. Please contact Homeowner Care (contact information in Part A) to arrange for the matter to be investigated.
If a problem arises with an appliance after it has been functional and it appears that the problem is with the appliance itself (as opposed to its hook-up), or if you need additional parts you should contact the manufacturer authorized appliance service company mentioned below. Please note that they may request an invoice number, which was not issued as appliances were delivered in bulk to the building. Reference the builder name “Tippett Developments Inc.”, the project name “Southside Condos” and have your possession date ready to disclose. Please note that your warranty begins on your date of legal occupancy.
Your appliances were ordered through TG Appliance Group.
Please ensure you have the following information available:
Some slight cracking, nail ‘pops’ and/or seams may become visible on drywall walls and ceilings. These occurrences are considered normal, and are a part of a home owner’s normal maintenance and repair. Popped nails do not alter the strength of the wall and should be left alone until time to repaint.
The following wall colour has been used in your unit:STANDARD WHITE WALLS / CEILING
We have installed an engineered hardwood or high-performance laminate floor in your unit, depending on your selection. This product will maintain its excellent appearance provided that it is properly cared for and maintained. In this regard you should ensure the following:
Do not use wet mops, wax conditioners, acrylic wax, steel wool, soap, detergents, ammonia-based cleaners or vinegar on the floor.
Wood and laminate floors will respond noticeably to changes in humidity levels in the home, especially in winter. When a floor is new, small splinters of wood may appear; dimples or scratches can be caused by moving furniture, or dropping heavy or sharp objects. Bubbles, scratches, and/or minor dirt and debris appearing in the finish of a wood floor are typical and within normal construction standards. Some shrinkage or warping can be expected, especially around heat vents or any heat producing appliances.
Should you damage your floor and need to replace it, please contact the manufacturer.Weston Flooring Ltd - Service Manager
Should you damage a cabinet door and need to replace it, please contact the manufacturer’s Customer Service department.Living Arts Kitchens – Customer Service
The countertops in the kitchens and bathroom vanities are made of Caesarstone.
Always use a cutting board to protect your countertops when you prepare food. While minor scratches that can result from cutting food may not be noticeable at first, in time they will dull and mar the luster of the finish.
The backsplashes in the kitchen at Southside are made of ceramic, porcelain or glass.
The doors and door frames in your home are typically made of painted wood. Wooden doors are subject to expansion and contraction with changes in heat and humidity. The result can be warping and sticking. This is normal and may correct itself as conditions change. You should allow your home to go through at least one dry and damp season before you make any permanent changes.TOUCH-UP COLOUR FOR DOORS
Over time, normal wear-and-tear and the expansion and contraction of materials will loosen caulking or cause some materials to separate. You may notice this where drywall meets concrete, or where tile grout meets a tub. We will ensure that cracks or areas where two materials meet are properly caulked when you take occupancy. Maintenance of caulking after this time is your responsibility.
Condensation may appear in wintertime at your windows or window sills, resulting from high humidity within the unit, low temperatures outside, and poor ventilation at the window area (such as when your blinds are lowered). Condensation tends to be worse in a building during the first few years after completion, as a result of the release of moisture initially trapped in the concrete and the newly finished drywall. You should anticipate that there will be some condensation initially in your unit.
Please take the following steps if condensation issues appear in your unit:
Your building’s condominium declaration allows unit owners to have a maximum of two (2) household pets (defined as dogs, cats, small caged birds or an aquarium of goldfish or tropical fish or small caged animals usually considered to be a domestic pet). The Board can make rules pertaining to household pets, and also require that a disruptive pet be permanently removed from the building. For further clarification, please refer to Section 4.2 (c) of your Condominium Documents.
As a homeowner, it is your responsibility to obtain a condominium homeowner’s insurance policy that covers contents and upgrades, which the condominium corporation’s insurance does not provide. Condominium insurance is different from non-condominium insurance so it is important that your broker is aware that you have purchased a condominium.
The Condominium Act requires that the condominium corporation obtain insurance coverage for all units in cases of major perils such as fire, flood and smoke damage. The cost of this coverage is included in your monthly condo fees. The condominium corporation’s insurance covers the units as they were architecturally designed to the builder’s specifications only. The Corporations’ insurance covers the full replacement value of units and common elements. But any upgrades you acquired and all of your personal property are excluded from the condominium’s policy.
You are responsible for obtaining insurance for appliances, upgrades and personal property, such as furniture, clothing and electronics. It is recommended that all owners obtain minimum insurance coverage as follows: $1,000,000 liability insurance, contents insurance, betterment and improvements insurance, loss assessment and contingency insurance.
If you are renting your suite it is suggested that you obtain coverage to cover your contents, liability, appliances, betterment and improvements. A tenant would be responsible in obtaining a specific tenant content insurance package.
Your choice of window coverings has a significant impact on the look of the building. In order to maintain a clean, upscale appearance of the overall development, the condominium Declaration requires that any window coverings you install be proper blinds and that they be white or off-white in colour, or have a backing to this effect.
If you are installing your own sunshades or blinds, you should note that the exterior windows are made of insulating glass that requires adequate ventilation to reduce glass stress. Therefore, when installing your shades, you should ensure that the shades when lowered are at least two inches away from the glass and one inch from the mullions (metal pieces). In addition, when lowering your shades, you should always leave at least one inch open at the bottom near the sill.
As with your window treatment, the look of what you place on your balcony or terrace also has a significant impact on the overall look of the building. As a result, the Condominium Declaration includes the following restrictions on balcony and terrace use:
In accordance with the Declaration all suite entry doors are on one master key. The master key system allows the Property Manager to gain immediate access to your unit in case of emergency, fire, or flood. Prior to changing your lock please contact the Property Manager to ensure that your lock remains on the master system. The cost to have the lock re-keyed to the master will be at your expense.
We are committed to providing you with an excellent new-home product. While our aim is for you to have a deficiency-free experience with us, we know that this will not always be the case. The role of our Homeowner Care Program is therefore to ensure that we provide you with a timely and thorough response to any issues or concerns you may have pertaining to workmanship or materials in your unit.
Our goal is to address deficiency items noted on your original Pre-Delivery Inspection prior to your move-in. Once you have moved in, it is our policy to deal with urgent items (such as water leaks or electrical issues) immediately. Other warrantable deficiencies will be addressed within a reasonable time period as defined by Tarion. Items that are of a cosmetic nature only or items not identified during the PDI or the 30-Day Form may not be accepted as warrantable concerns. Please refer to Tarion’s construction performance guidelines available to view or download on Tarion’s website.
Before moving in you will have a Pre-Delivery Inspection of your unit. At this inspection one of our homeowner care Representatives will inspect your unit with you to note any deficiencies and go over certain features and functions that you need to know. You will also at this time receive your Tarion Certificate of Completion and Possession. Your possession date will be noted on the form as the date on which you take Interim Occupancy of your unit.
After you move in, you may notice certain deficiencies that were not identified during your PDI. Within reason we will gladly rectify these deficiencies. Please do not raise these additional deficiencies, if any, with our on-site personnel. Instead, please make a note of them and they will be reviewed after your 30-Day form submission.
In the event that there are deficiencies that cannot wait after the 30-Day form submission, such as appliances that are not properly functioning or leaking bathroom fixtures, please contact Homeowner Care immediately.
To ensure that we are able to properly serve you, we have set up a homeowner care service line. The homeowner care team can be contacted should you require updates on the status of your Tarion deficiency repair, or have comments or concerns about the work being done.Homeowner Care Office
For both your benefit and ours, we ask that all correspondence, requests, concerns and submissions regarding service, whether warrantable or not, be in writing. All such correspondence must be sent by email or by written note to the on-site Homeowner Care Office.
On receipt of your PDI Form, 30-Day Form or One Year Form, or a written request or concern, we will make every effort to schedule a convenient time for service work. However, precise time frames are often difficult to gauge when there are multiple trades involved, and we would appreciate your understanding and cooperation if we are late for an appointment with you.
Please be aware that all trades working in your suite will be accompanied by either a security guard or Homeowner Care staff member. This will ensure any work conducted in your suite is properly recorded assuring the security and privacy of your home.
The Tarion Warranty Program requires us to address warrantable issues within a prescribed period of time. During this period, it is important that you provide us and our trades with access to your unit.
In order to schedule a service appointment, one of our Homeowner Care Representatives will email you to advise of the service date and trade(s) requiring access to your home.Please respond immediately if we have permission to enter your suite and escort the trade or serviceperson to perform the necessary service work. If we do not receive an email response with permission to enter, we will not enter your unit to perform the necessary work.
Tarion Requirements to Provide Access to your Unit
“When necessary work is required, be sure to give your builder and their trades people access to your home during normal business hours, at a time mutually agreed upon in advance. Failure to do so will jeopardize your statutory warranty rights.”
A service notice will be left in your suite after each service call advising you as to who was in your home and of the nature of the service work performed. The work will be noted as either Completed or Incomplete or the service person may need to Order Material. If you have questions or concerns regarding the service work or you find that the work performed was unsatisfactory, please notify Homeowner Care in writing within seven (7) days. If notice is not received, the service work performed will be deemed satisfactory and complete and no further action will be taken.
During your Pre-Delivery Inspection, you will identify any damaged, incomplete, or missing items. All such items should be included on the PDI Form.
The PDI Form is not the same as a Statutory Warranty Form, such as the 30-Day or Year-End Form. It is simply a formal record of your new home’s condition before you moved in and it will be used by Tarion as a reference for assessing future statutory warranty claims. You must use a Statutory Warranty Form to initiate the statutory warranty process. If you find that any of the items listed on the PDI Form have not been repaired or otherwise resolved, you should list them on the 30-Day Form.
To easily manage your warranty online, register on MyHome which is found on Tarion’s main page: tarion.com.
The simplest and most convenient way to submit warranty forms to Tarion is the homeowner portal called MyHome.
Use the 30-Day Form to notify Tarion and us of outstanding warranty items during the first 30 days of possession of your new home.
On this Form, you may include items that were listed on your PDI Form that have not been addressed, as well as new items that you have discovered since taking possession of your home. Tarion will only accept and act on the first 30-Day Form that is submitted on time, and only one 30-Day Form may be submitted. If Tarion does not receive a 30-Day Form from you on time, then you will have to wait until the last 30 days of the first year of possession of your home to notify Tarion of outstanding warranty items. Be sure to also forward a copy of the 30-Day Form to Homeowner Care by email at firstname.lastname@example.org
Use the Year-End Form to notify Tarion and us of outstanding warranty items during the last 30 days of the first year of possession of your new home.
You may submit only one Year-End Form. Tarion will only accept and act on the first Year- End Form that has been properly submitted on time. Be sure to also forward us a copy of the Year-End Form.
If you experience or see a common element problem or deficiency you should write to your Board of Directors via the Property Manager with a copy to us. This will ensure a coordinated approach to resolve these issues.
The Construction Performance Guidelines (CPG) for the Ontario Home Building Industry is used by us and Tarion when determining whether or not a condition is covered by the statutory warranty. The purpose of the CPG is not to set new standards but to provide advance information as to how Tarion will resolve an issue between a builder and homeowner about defects in work or materials.
The CPG provides objective and uniform criteria that set out the minimum performance required in the construction of new homes in Ontario. They relate to work and material deficiencies and complement the Ontario Building Code (where a guideline is not consistent with a provision of the Ontario Building Code, the Code will prevail). The CPG is designed to be supplemented by any applicable guidelines or standards produced by industry associations. They do not replace manufacturer warranties.
The Construction Performance Guidelines should be interpreted with common sense. They deal only with the most frequent and typical items of concern to homeowners. The CPG describe the minimum acceptable performance or condition that homeowners should expect and builders must meet to satisfy the requirements of the warranties described in the Ontario New Home Warranties Plan Act.
To download a copy of the Construction Performance Guidelines, visit tarion.com and click on “Warranty Protection”
Your new home is registered with the Tarion Warranty Corporation. Every new home in Ontario comes with specific warranty coverage provided by the Builder and backed by Tarion. This coverage, up to $300,000 per home, begins on your Date of Possession and remains in effect even if you sell your home before the warranty expires.
Tarion was created in 1976 to administer the Ontario New Home Warranties Plan Act that protects new home buyers in Ontario. This law requires every home builder to be licensed and to provide specific warranty coverage with every new home.
Tarion maintains a fund that is used to ensure your warranty is honoured. It also sets minimum customer service requirements that have important benefits for you as a new home buyer:
After you submit a Statutory Warranty Form, you have the right to have the warrantable item repaired or the issue resolved within a specific period of time. If an item is not resolved within that time, then you have 30 days in which to contact Tarion to request a conciliation.
The process to deal with deficiencies and warrantable items is detailed in Section E above.
Most issues related to the Statutory Warranty are resolved between builders and owners without the intervention of Tarion. When necessary, Tarion will assist homeowners and builders in interpreting the scope of its warranties. More information on the Tarion Warranty can be found in your Tarion Homeowners Information Package which should be downloaded at tarion.com/HomeownerInformationPackage.
The one-year warranty coverage begins on the date you take possession of your unit and ends on the day before the first anniversary of this date. For example, if your home’s date of possession is September 1, 2020, the one-year warranty begins on September 1, 2020 and ends on August 31, 2021.
The one-year warranty provided by the Builder and backed by Tarion:
Knowing what the one-year warranty does not cover in your suite is just as important as knowing what is does cover. The following are some examples of what is and is not warrantable:
The two-year warranty provided by the Builder and backed by Tarion covers:
The following is excluded from Tarion’s warranties: